Refund & Cancellation Policy

Mangalarambh delivers a digital PDF the moment your payment succeeds. Because the product is consumed on delivery, we do not offer refunds for a change of mind, or for mistakes in the details you entered, such as spelling errors, wrong dates, or choosing a template you later dislike.

The free watermarked preview shows exactly what the paid file will contain. Please review it carefully before paying.

You are entitled to a full refund in any of these cases:

• Paid but not delivered: your bank, card or UPI app was debited but you never got access to the un-watermarked PDF, because of a server error, a network timeout, or a failed payment confirmation.
• Charged twice: the same document was paid for more than once. We refund every duplicate charge.
• Unusable file: the delivered PDF is blank, corrupted or unreadable because of a rendering fault on our side, and we cannot fix it for you.
• Debited without an order: money left your account but no order exists on our side. Failed and abandoned payments are normally reversed automatically by your bank within 5-7 working days; if that does not happen, contact us.

Before refunding, we will always first try to simply deliver the file you paid for; that is usually faster for you than waiting on a bank reversal.

An order can be cancelled at no cost at any point before you complete payment: just close the checkout window. Nothing is charged and no file is generated.

Once payment has succeeded the file is already delivered, so an order cannot be cancelled after that; it can only be refunded under section 2.

Contact us within 7 days of the transaction, through our Contact & Support page or by email to [email protected].

So that we can find your transaction, please include:

• your order id or the re-download code from your receipt;
• the payment id or transaction reference from your bank or UPI app;
• the date and amount of the payment, and a short description of what went wrong.

Biodata purchases are not linked to an account or to your personal details, so one of these references is genuinely necessary for us to identify the payment.

• Acknowledgement: within 2 working days of your request.
• Decision: within 5 working days, after we check our payment and delivery records.
• Refund initiated: within 2 working days of approval, to the original payment method. We cannot refund to a different account.
• Money in your account: a further 5-7 working days, depending on your bank or card issuer. This part is controlled by your bank, not by us.

Refunds are processed through the original payment gateway (Razorpay or Cashfree Payments). We never ask for your card number, UPI PIN, OTP or netbanking password to process a refund. If anyone claiming to be us asks for these, it is not us.

If you are unhappy with how a refund request was handled, reply to the same email thread asking for escalation, or write to [email protected] with “Escalation” in the subject line. We will respond within 5 working days.